What’s in a tweet? Twitter’s impact on public opinion and EU foreign affairs

This paper uses text mining and sentiment analysis of Twitter posts to explore the EU’s diplomatic communication practices measure public opinion on foreign affairs. Building an original dataset almost one million tweets from past five years, this reveals differences in perceptions relationship with China, India Russia. Attitudes are most positive case EU–India relationship, followed by EU–China EU–Russia. Furthermore, examines hundreds official EU accounts, specifically their communications relations these countries. A main finding is that talks about its more terms than wider public, though verbal politeness effect less pronounced EU–Russia relations.